Viewing Partner Terms

These terms are between you and Peerly Local (KVK 42171522), the company behind peerlylocal.com and the partner app ("Peerly"). They apply when you offer viewings as a Viewing Partner. Peerly is in early access, so these terms describe how the platform works today. We will tell you by email before a change applies to you.

1. Your own business

• You work for your own account and at your own risk. These terms do not make you an employee, agent or partner of Peerly.
• You decide whether to apply for a request, which ones, how many and when. You can decline or withdraw before you are selected, without giving a reason. You can work for others at the same time. There is no minimum number of viewings and there are no set hours.
• You decide how to carry out a viewing, with your own phone and transport. Peerly does not tell you how to do the work.
• You are responsible for your KVK registration, your income tax, BTW (VAT), social security, pension and insurance. Peerly does not withhold wage tax or pay premiums for you.
• Peerly does not ask for your BSN.

2. Joining

• You must be 18 or older, have a Dutch KVK number, and pass an ID check. Your ID is reviewed by hand, kept private and never shown to clients.
• You set up payouts with Stripe, which collects your identity and bank details itself.
• What you tell us must be true. Tell us if your details change.
• Listing yourself in the public partner directory is optional and off by default.

3. How a viewing works

• A client posts a request: the property, the time, what to check and ask, and a budget.
• You may apply. The client chooses a partner. When the client selects you and pays, the viewing is confirmed.
• At the viewing you look, ask the client’s questions, take photos or video where appropriate, and note what you find.
• Afterwards you send the client a report with a closing note. The viewing is completed when both you and the client confirm. If nobody acts for two days, it closes automatically and the payment is settled.
• A request that nobody was confirmed for expires after 7 days, or at the time of the viewing if that is sooner. Once it has expired you cannot apply to it. A confirmed viewing does not expire.

4. What the client asked for, and where the service ends

The client decides what to check and what to ask. The checklist is the client’s. Ticking items off in the app is optional; it lets the client follow along. Tell the client what you could not cover.

The service is observing and reporting: you look, ask, document and report. It is not an inspection, survey, or legal, technical, financial or estate-agent advice. You do not say that a home is safe, legal or in good condition. You do not sign, negotiate or accept offers for a client, and you do not share the client’s budget or personal details. These are the limits of the service itself, not instructions on how to do your work.

Peerly’s guidelines in the app are optional tips. You may work differently within these limits. No training or test is required, apart from the ID check.

5. Money

• The client states a budget. You decide whether to apply at that price.
• The client pays through Stripe when selecting you. Peerly holds the payment until the viewing is completed, then pays it out to your Stripe account.
• Peerly currently charges you no fee. If that changes, we give at least 30 days’ notice and it will not apply to viewings already confirmed.
• You are responsible for the tax on your fee. Peerly must report certain partner details to the tax authority (DAC7), and you agree to provide them.
• If a viewing does not take place because of you, the client is refunded and you are not paid. If a payment is reversed (chargeback), Peerly may deduct the amount from later payouts.

6. Cancelling and moving a viewing

If a client cancels after you were selected, they are refunded as follows and you receive the share shown:

• More than 24 hours before the viewing: full refund to the client, nothing for you.
• Between 2 and 24 hours before: you receive 25% of the price.
• Less than 2 hours before: you receive 50% of the price.
• If you cancel before you are selected, or more than 24 hours before the viewing, nothing is recorded against you. A cancellation less than 24 hours before is recorded in a private reliability history and counts toward the completion rate clients see on your profile.
• Several late cancellations in a short period (a weighted total of four within 90 days) pause your applications for new requests for up to 48 hours. We email you when this happens and the app tells you why. The pause lifts by itself. If you think it is a mistake, or something unforeseen happened, contact support and tell us.
• A client can move a confirmed viewing to another time up to twice. You can propose a different time yourself, and nothing moves until the client accepts. If the new time does not work for you, you can cancel; contact support if that is not fair.

7. Conduct and safety

• Follow the law, respect people and property, do not discriminate, and be honest. Do not accept gifts or payments from a landlord, agent or anyone else for how you report.
• Keep the client’s details confidential and use them only for the viewing.
• Your safety comes first. You decide whether a situation is safe, and you can leave at any time. Contact support afterwards if you need help.

8. Calls, recordings and photos

• A video call starts only when both sides agree. Recording needs a separate yes from both sides during the call.
• When a client requests a viewing, they confirm that the landlord or agent knows someone may attend on their behalf. Ask the owner or agent before you film, stop if asked, avoid filming people, and never record secretly.
• Saved recordings carry a watermark. Peerly stores media and may look at it to handle disputes, safety reports and legal duties.
• You keep the copyright in the photos and video you make. You give Peerly and the client a licence to use them for the viewing, the report and dispute handling. Peerly will not use them for marketing without your separate permission.

9. Reports and personal data

Your report must be honest and accurate to the best of your knowledge. Peerly is not responsible for what landlords, agents or others say, or for the condition of any property.

The client’s personal data, and that of anyone you meet at a viewing, may only be used for the viewing and the report. Our Privacy Policy explains how Peerly handles data.

10. Liability and insurance

Each party is responsible for its own conduct. You are liable to the client and third parties for damage caused by your acts or omissions during a viewing. Peerly is not a party to the service between you and the client and is not liable for partners’ acts or omissions, the accuracy of reports, or the condition of any property. Nothing here limits liability for intent or deliberate recklessness, or anything the law does not allow to be limited.

Peerly does not provide insurance for partners. You may want your own business liability cover.

11. Ratings, suspension and stopping

• Clients can rate viewings. Your average rating and completion rate are shown on your profile.
• Peerly may suspend or remove you for serious reasons such as fraud, a false identity, unsafe behaviour or harassment. We give you the reasons in writing, and you can respond by contacting support.
• You can stop at any time. Tell any client with a confirmed viewing and follow section 6. Peerly still pays what is due.

12. Changes, law and contact

We tell you about changes by email at least 15 days before they apply. You can stop before then.

Dutch law applies. A client’s rights as a consumer are not affected. Questions or complaints: [email protected].